Refund policy

At smaronline, we are committed to ensuring your satisfaction with our AI-powered services. We understand that circumstances may change, and you may need to cancel your subscription. Our refund policy is designed to be fair and accommodating in such situations.

Unsubscribe
Because smaronline membership plan is a one-time charge , no need to be unsubscribed. If your subscription is not activated, you can also contact us via snugliveshop@outlook.com

Eligibility for Refund
·Time Frame: Refunds are available within 24 hours of the purchase date of your subscription.
·Usage Criteria:
Refunds are not available if a user has significantly utilized any of our core Al services within the 30-day period. Specifically:
AI Chat: More than 10 generations in total
These usage levels indicate substantial engagement with our platform, and therefore fall outside our refund policy.
Subscription Cancellation: To qualify for a refund, you must first cancel your subscription. This can be done via your account settings on our
website or by contacting our customer support team.
Processing Refunds
.Request Procedure: To request a refund, please contact our customer support team at snugliveshop@outlook.com with your subscription
details and the reason for your refund request. Additional information may be required to process your request.
.Review Process: Each refund request will be reviewed on a case-by-case basis. We aim to process refund requests within 7 business days
from the date of receipt.
·Refund Method:Refunds will be processed to the original method of payment unless otherwise agreed upon.

Non-Refundable Circumstances
Refunds will not be issued under the following circumstances:
·Exceeding Usage Limits: If your account shows significant use of AI services during the 30-day period.
·Non-Compliance: If you violate our terms of service or engage in prohibited activities on our platform.
·Beyond 30 Days: Refund requests made beyond 30 days from the purchase date will not be considered.
Fraudulent Chargebacks: If a customer initiates a wrongful or fraudulent chargeback, we reserve the right to dispute the chargeback. We
encourage you to contact us directly before initiating any chargeback.
Note: Exceptions to these rules may be made under special circumstances. Please contact our customer support team for further assistance.
Modifications to the Policy
smaronline reserves the right to modify this refund policy at any time. Subscribers are encouraged to review the policy periodically. Continued
use of our services after any changes constitutes acceptance of the new terms.
Contact Information
For any queries regarding our refund policy or to initiate a refund request, please contact us at:
Email: snugliveshop@outlook.com
We are committed to resolving any issues and ensuring your satisfaction.
This refund policy ensures transparency and faimess while protecting the interests of both our users and smaronline.

Company's Legal Name

NEW WORLD TRADE CO., LIMITED

Address

FLAT/RM 1702A 17/F SUNBEAM PLAZA NO.1155 CANTON ROAD MONGKOK KL